Refund policy

At Bexley Vision, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may return or exchange eligible items by following the policy outlined below.

Return Eligibility

You may request a return within 30 days from the date you receive your order.

To be eligible for a return or exchange, the item must meet the following conditions:

Be in its original condition, unused or only lightly handled.
Include all original tags, packaging, and accessories.
Show no obvious signs of wear, damage, or misuse.

We accept returns for both:

Items returned due to a change of mind (buyer's remorse).
Products that are defective, damaged upon arrival, or received incorrectly.

Non-Returnable Items

The following items are not eligible for return or exchange:

Clearance or final sale items.
Promotional items marked as non-returnable.
Products that have been excessively used, altered, or damaged after delivery.
Items returned without original packaging or required components.

How to Start a Return

If you would like to return or exchange an item, please contact our customer support team within the return period.

When contacting us, please include:

Your order number.
The item(s) you wish to return or exchange.
The reason for your request.
Photos if the item is damaged or defective.

After your request has been reviewed, we will provide return instructions and the appropriate return address.

Please note that we do not provide prepaid return shipping labels.

Return Shipping Costs

If you are returning an item because you changed your mind or ordered the wrong product, the return shipping cost is the customer's responsibility and will be paid at the actual shipping cost charged by the selected carrier.

If the return is due to a defective product, shipping damage, or an error on our part, Bexley Vision will cover the reasonable return shipping cost.

Exchanges

We are happy to offer product exchanges for eligible items within the 30-day return period.

If you would like to exchange your purchase for another item, size, or color (when available), please contact our customer support team before sending your item back so we can assist you with the exchange process.

Refund Processing

Once your returned item has been received and inspected, we will process your refund within 1–3 business days.

Approved refunds will be issued to your original payment method, such as PayPal or the credit/debit card used for the purchase.

Depending on your financial institution, it may take several additional business days for the refunded amount to appear in your account.

No restocking fee will be charged for approved returns.

Lost or Damaged Return Shipments

If your return package is lost or damaged while being shipped back to us, please contact the shipping carrier first and then notify our customer support team.

To help us investigate the issue, please provide any available documentation, such as: